Shipping & Order Policy
Provider Information: SC SOTEO SRL VAT ID (CUI): RO50292777 Address: Str. 12 nr. 13, Sat Turnu, Oras Pecica, Judet. Arad, Romania Email: office@soteo.ro Websites: www.soteo.eu, www.soteo.at, www.soteo.de, www.soteo.ro, www.soteo.hu
Last Updated: 29.10.2025
How to Place an Order
To place an order on our website, please follow these steps:
Browse our product categories and select your desired items.
Add the selected products to your shopping cart.
Review the contents of your shopping cart and adjust quantities if necessary.
Proceed to checkout and enter your delivery and billing information.
Carefully review all order details (items, address, total cost) before finalizing.
Confirm and place your order.
Please note: Orders can only be placed online through our official websites.
Payment Methods
We exclusively accept online payments by credit or debit card. All payments are securely processed through our partner, Stripe. Your order will be processed only after successful payment confirmation.
Order Modifications & Cancellations
Modifications: Once an order is placed and confirmed, it is processed immediately by our system. Therefore, orders cannot be edited or modified after they have been finalized. Please double-check your cart and shipping details carefully before completing your purchase.
Cancellations: You may request a cancellation only before your order has been dispatched. Once the order is dispatched and handed over to the courier, it can no longer be canceled.
Shipping & Costs
All orders are delivered via courier service.
Shipping costs are calculated based on the delivery destination, weight, and dimensions of your order.
The final shipping cost will be clearly displayed at checkout before you complete your payment.
Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guarantees.
Contact
If you have any questions regarding your order or our policies, please do not hesitate to contact us at office@soteo.ro.